Refund Policy

Return Policy: No returns are accepted due to the nature of our products.

⁠Replacement Policy: We offer free replacements for damaged or defective items (excluding clothing and blankets). Customers must report the issue within 7 days of delivery and provide photo proof.

Customer Assurance: This policy helps us ensure the highest quality while maintaining affordable pricing and sustainability.

Return & Replacement Policy

At Whimsical Candle Affair, your satisfaction is important to us. To maintain quality control and ensure the safety of our wellness products, we do not accept returns. However, we do offer replacements under the following conditions:

Replacement Eligibility

•  A candle or wellness item arrived damaged or defective.
• The issue is reported within 7 days of delivery.
• Clear photo evidence of the issue is provided.
• Applies to candles, mugs, journals, and similar items.

Please note: Clothing items and throw blankets are not eligible for replacements unless we shipped the wrong size or with a manufacturer’s defect. The customer is responsible for return postage.

How to Request a Replacement

1. ⁠Email us at support@whimsicalcandleaffair.com with your order number and photos of the damaged item.
2. ⁠Our team will verify your claim within 2 business days.
3. If approved, a free replacement will be sent out as quickly as possible.

Why No Returns?

Because we sell handcrafted and wellness-based goods, we prioritize safety, freshness, and integrity. Allowing returns would compromise the sustainability and affordability we work hard to uphold.