Refund Policy

Overview: Most items are made to order. We happily replace items that arrive damaged, defective, or misprinted. For change-of-mind returns, see item-specific rules below.

Eligibility windows:

Blankets / Throws (made-to-order): Replacements/refunds for damage, defect, or misprint only. Report within 30 days of delivery with photos. No returns for size/color change or buyer’s remorse.

Candles (hand-poured): Unused, unlit candles in original packaging may be returned within 14 days of delivery. Used/burned candles are not returnable. Damage in transit? We’ll replace and send photos within 7 days.

Sale items, custom/limited runs, PR gifts & influencer seeding: Final sale (no returns/exchanges).

Exchanges:

Blankets: Exchange only before production starts; after production, no changes.

Candles: Unopened items may be exchanged within 14 days; buyer pays return shipping unless we made an error.

How to start a claim:

Email support@whimsicalcandleaffair.com with:

• Order #
• Description of the issue
• Clear photos of the product + packaging/shipping label

We’ll reply within 2 business days with the next steps.

Shipping costs & wrong addresses:

• Original shipping is non-refundable (unless we made a mistake).
• If a wrong/insufficient address was entered or a package is unclaimed and returned to the sender, we can reship for the actual reship fee once a correct address is provided.

Lost or stolen packages:

If a package shows “Delivered” but can’t be found, please check with household members/neighbors and your local carrier first. Contact us within 7 days; we’ll help file a carrier claim. Refunds are not guaranteed once a carrier marks “Delivered,” but we’ll do our best to help.

Refund timing:

Approved refunds are issued to the original payment method within 5–10 business days (bank processing times may vary). Store credit is available upon request.